United changes policy, crew can't displace seated passengers

United changes policy, crew can't displace seated passengers

The incident sparked outrage among other passengers as well as on social media.

The airline said it would ensure that off-duty crew travelling on its aircraft were allocated seats at least one hour before departure to avoid customers being turfed off flights after boarding.

The poll from Morning Consult - which was conducted after a passenger was violently dragged off a United flight last week - could spell trouble for the embattled airline.

Customers on Delta Airlines flights will be entitled to up to a little under $10,000 in compensation for giving up seats on overbooked flights after a change in policy following the controversy caused by the removal of a passenger from a United Airlines flight last weekend.

United said on Friday it was changing its policy on booking its flight crews onto its own planes following the incident.

After no passenger has volunteered, it reportedly prompted United to manually choose four passenger names.

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Dao suffered a concussion and a broken nose, lost two teeth and needs reconstructive surgery to fix damaged sinuses, his attorney Thomas Demetrio said last week.

Meanwhile, Dao's attorney told reporters on Thursday that his client suffered a concussion and a broken nose from the incident and plans to sue the city of Chicago (the city's Department of Aviation was involved in kicking him off the flight) soon, though he wouldn't specify a timeline.

Smartphone video of Dao, a doctor, resulted in a PR disaster for United after he refused to give up his seat on the plane at O'Hare worldwide airport in Chicago.

Almost a week since the incident, United is still dealing with the backlash. "This is one of our initial steps in a review of our policies in order to deliver the best customer experience". American Airlines has said it won't remove a revenue passenger who is already on board to give a seat to another passenger.

Days later Mr Munoz, who was facing calls to resign from online petitions that had received thousands of signatures, said he felt "shame and embarrassment" and vowed that it would never happen again.

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